📄 GENERAL TERMS AND CONDITIONS OF SERVICE (GTC)

J&C Memories – Official website version dated 29 April 2026 at 11:10 am

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1. IDENTIFICATION OF THE PARTIES

This agreement (hereinafter referred to as the ‘Agreement’) is entered into between:

SAS J&C MEMORIES
Represented by Ms Clémence FABRE and Mr Jules DUJARDIN,
11 Rue de la Bagatelle, 68000 Colmar
SIRET : 98750977500019
Email: contact@jandcmemories.com
Telephone: 03.67.30.11.88

Hereinafter referred to as “J&C Memories“

AND

The Customer, whose details appear in the Schedule relating to the service.

Hereinafter referred to as “the Customer“.

Both parties are hereinafter jointly referred to as “the Parties“.

2. PURPOSE OF THE AGREEMENT

This Agreement governs all services offered by J&C Memories, including:

• photography (weddings, studio, corporate, family, identity photographs, private and public events),
• videography (weddings, corporate films, short-form videos, reels and aftermovies),
• hire and installation of photo booths,
• studio services,
• corporate services,
• content creation,
• social media management and monthly communications services,
• printing and personalised products (albums, wall art, photographic prints, USB presentation boxes, etc.).

The precise details of each assignment are set out in the Schedule corresponding to the service.
In the event of a conflict, the Schedule takes precedence over this Agreement.

3. ELECTRONIC SIGNATURE

The Parties acknowledge that:

• the electronic signature used by J&C Memories is equivalent to a handwritten signature,

• it has the same legal value in accordance with Règlement eIDAS n°910/2014 and l’article 1367 du Code civil,

• the electronically recorded date serves as evidence,
• the electronic signature constitutes full and unconditional acceptance of the Agreement, its appendices and the associated General Terms and Conditions.

4. PAYMENT TERMS

4.1 – General rules

A service booking is confirmed only after:

• signature of the Schedule,
• receipt of the agreed deposit.

The deposit is firm, retained and non-refundable, except in cases of force majeure applying exclusively to J&C Memories.
Invoices and payment reminders are managed automatically using J&C Memories' business management software.

4.2 – Payments by type of service

A. Photography / Video (all types)

• 30% upon booking
• Balance: invoice issued on the service date, payable within 30 days

No files will be delivered until the balance has been paid in full.

B. Photo booth

• 30% upon booking
• Balance: no later than 15 days before the event

Non-payment 15 days before the event will result in automatic cancellation without refund of the deposit.

C. Monthly communications services

• Monthly payment by direct debit
• Any month that has begun is payable in full
• The service begins upon receipt of the first payment.

D. In-store printing (albums, wall art, prints, personalised products)

• 50% upon ordering
• Balance due on receipt

Every supplier order is final and cannot be cancelled.

4.3 – Late payments

In the event of late payment:

Business customers
Penalties will apply at a rate of at least three times the statutory interest rate, plus a fixed recovery fee of €40, in accordance with Articles L441-10, L441-16 and D441-5 of the French Commercial Code.

Private customers
Penalties will apply at a rate of 2% per month, in accordance with Article 1231-6 of the French Civil Code.

Automatic application
Late-payment penalties become payable automatically from the day after the payment deadline, without any reminder being required.

5. J&C MEMORIES' OBLIGATIONS

J&C Memories undertakes to:

• carry out the service diligently, professionally and with care,
• respect its own artistic style,
• deliver the files within the stated timeframes,
• inform the Customer of any major unforeseen circumstances,
• engage a qualified service provider in the event of serious incapacity,
• maintain the confidentiality of the information provided.

6. CUSTOMER'S OBLIGATIONS

The Customer undertakes to:

• provide full access to the service locations,
• adhere to the agreed times and schedule,
• provide all information needed for the smooth delivery of the service,
• notify J&C Memories of any organisational changes,
• ensure a safe environment for the team and equipment,
• ensure that guests and staff treat the photographer / videographer respectfully,
• provide a hot meal for any assignment lasting more than six hours.

Any damage to equipment caused by the Customer or participants is the Customer's responsibility.

7. DELIVERY OF FILES

7.1 – Timeframes

• Photographs: no more than one month
• Videos: no more than one month
• Monthly communications services: according to the schedule

Timeframes are indicative, unless otherwise stated in the Schedule.

7.2 – Delivery methods

• Photographs delivered via a private online gallery
• Videos delivered via a secure link
• Source files (RAW, BRAW): not provided

7.3 – Video revisions

The number of included minor revisions is specified in the Schedule.

Minor revisions
Small adjustments that do not affect the edit's structure:

• adding or correcting text,
• minor colour grading, framing or brightness corrections,
• minor synchronisation adjustments,
• replacing an individual sequence that has already been filmed.

Major revisions: these include, in particular:

• changing the music (replacing or adding tracks),
• changing the artistic direction,
• reworking the structure or pacing,
• adding unplanned sequences,
• requesting additional filming,
• a complete or almost complete re-edit.

Fees

• Additional minor revisions: charged according to a quotation.
• Major revisions: a quotation is required and must be accepted.

8. CANCELLATION TERMS

8.1 – Weddings

• Cancellation more than six months before the date: the deposit is retained.

• Cancellation between six and two months before the date: 50% of the total price is payable.
• Cancellation less than two months before the date: 100% of the total price is payable.
• Cancellation less than seven days before the date: 100% of the total price plus expenses incurred is payable.

Expenses incurred include specific purchases or hires, subcontractor bookings, travel or accommodation already paid for, preparation, coordination and administration time, and lost business due to the date being reserved. This list is illustrative and not exhaustive.

8.2 – Photo booths

• Cancellation more than 30 days before the event: the deposit is retained.

• Cancellation between 30 and 15 days before the event: 50% of the total price is payable.
• Cancellation less than 15 days before the event: 100% of the total price is payable.

8.3 – Studio (photo / video sessions)

• Cancellation less than 48 hours before the event: 50% of the total price is payable.
• Cancellation less than 24 hours before the event: 100% of the total price is payable.
• Customer does not attend the session: 100% of the total price is payable.

8.4 – Corporate (business / professional services)

• Cancellation less than 72 hours before the event: 50% of the total price is payable.
• Cancellation less than 48 hours before the event: 100% of the total price is payable.
• Expected staff absent / venue unavailable on the day: 100% payable.

8.5 – Private and public events (excluding weddings)

(Birthdays, christenings, private parties, association events, inaugurations, galas, public events and other entertainment.)

• Cancellation less than 15 days before the event: 50% of the total price is payable.
• Cancellation less than 7 days before the event: 100% of the total price is payable.
• Customer does not attend the event: 100% payable.

8.6 – Printing (albums, wall art, prints, personalised products)

As every supplier order is processed immediately:

• 100% of the total price is payable in all cases.
• No cancellation, modification or refund is possible once the order has been confirmed.

8.7 – Clarification on force majeure affecting the Customer

The following do not constitute force majeure and do not entitle the Customer to a refund:

• illness without hospitalisation,
• personal or family circumstances,
• late arrival of guests,
• organisational issues,
• transport difficulties,
• personal inability to attend an appointment,
• a change of mind.

No postponement or refund may be requested for these reasons.

9. WEATHER, SAFETY AND CONDUCT

J&C Memories may interrupt or adapt the service in the event of:

• dangerous weather,
• an unsafe venue,
• aggressive, abusive or disruptive behaviour,
• obvious intoxication,
• deliberate obstruction (smartphones blocking the lens, repeated intrusions).

No refund may be claimed in these circumstances.

10. INTELLECTUAL PROPERTY

J&C Memories retains ownership of:

• the original source files,
• copyright.

The Customer receives a personal-use licence as set out in the Schedule.
The images may not be modified without prior written consent.

11. IMAGE RIGHTS

By signing, the Customer authorises J&C Memories to use the images without naming the Customer, for:

• the website,
• social media,
• the portfolio,
• professional communications.

The Customer may object:

• in writing before the service is provided.

12. LIMITATION OF LIABILITY AND DATA LOSS

In the exceptional event of a technical failure resulting in the total or partial loss of files, J&C Memories' liability is limited to the total amount paid by the Customer, with no further compensation payable.

13. DATA PROTECTION

Customer data is used exclusively for:

• administration,
• invoicing,
• delivery of the service.

It is never sold to third parties.

14. SUBCONTRACTING

J&C Memories may engage a qualified partner service provider. Ultimate responsibility remains with J&C Memories.

15. DISPUTES

In the event of a dispute, the Parties will attempt an amicable settlement. Otherwise, the competent courts are those of COLMAR.